Commonly asked questions
I signed up but I haven't recieved an email yet
Please be patient, it can take up to 10-30 minutes for the email to make its way to you, depending upon your email provider. If you have successfully subscribed, you should be able to access your account at https://freshinsightcoaching.com/login/ in the meantime with the username and password you chose at signup.
How to access the course
In order to access the course and videos you need to be logged in. The link in your emails will take you directly to the videos if you have recently logged in and you have your browser enabled to remember login details. If you are not currently logged in, you should be taken to the login page at https://freshinsightcoaching.com/login/ – and then you can re-click on the link in your email for access to the specific module if this is easier.
As a reminder, you set up an account when you first subscribed for the course and chose your own user name and password as part of this set up. You were sent an initial email with your login details and username. Naturally, the email address we are sending you emails to is the email address you signed up with! If you cannot remember your password or are having difficulty logging in with your details use the forgot password link at the bottom of the login page to reset it.
Please also clear your browser cache before trying again (Google provides plenty of advice on how to do this, depending upon the browser you are using) and if still problematic, try another browser or accessing from another device.
I can't see/access some of the course
The course is issued in installments to enable ‘bite-sized’ experiences and learning and to keep the momentum going for you, based upon feedback from subscribers like you. Every few days you will receive an email letting you know the next part is released for you, so if you can’t see the whole course yet, rest assured, you will be getting your hands on it soon. Keep an eye out for your emails with your next units ready and waiting for you.
Occasionally, due to time differences across the world, you may recieve the email slighty ahead of the the next module being released. We’ve tried to mitigate against this, but if you’ve received the next email in the series and you’re unable to access it yet, try the following:
1. Clear your browser cache and log back in
2. Check in another browser
2. Wait 24hrs to allow for any time-zone delay to see if you can then access it
Still having issues?
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